Local residents are sharing their experiences with Pro Storm Repair.
"...the most professional personnel we have come in contact with."
Dear Pro Storm Repair,
Let us tell you how pleased we are with your work. The roof, siding, gutters all look amazing. All of your staff from the salesman (Craig), office staff (Donna) and manager (Ron) have been the most professional personnel we have come in contact with. Things may have not turned out to your benefit but we are so happy with our house.
Happy Holidays to you all.
Steve and Joanne Serfass
Hand-written Letter from Steve and Joanne Serfass Macungie, PA 18062 [Dec 2019]
"...did a good job replacing the roof and also the gutter replacement."
To Whom It May Concern:
Just want to let you know that the employees you had doing the work at my home did a good job replacing the roof and also the gutter replacement. They were kind and polite and seemed to know what they were doing. We are very satisfied with the work done. Please let your workers know they did a good job.
Mrs. Crystal Hart
Hand-written Letter from Crystal Hart Emmaus PA 18049 [Dec 2019]
"...walked me through the insurance and mortgage company payment process."
Dear Pro Storm Repair,
My family and I would like to thank you for a JOB WELL DONE on the replacement of our WIND & HAIL damaged roof.
Your team was very helpful, from Garrett your sales rep to the professional office staff, they explained the insurance claims process, met with the insurance company adjuster to show the damage and walked me through the insurance and mortgage company payment process.
Thank you for a JOB WELL DONE.
Marshall D. Mulloy
Hand-written Letter from Marshall D. Mulloy Oxford, PA [Oct 2019]
I cannot speak highly enough of Craig Felts and Pro Storm. They were a pleasure to work with when our roof was damaged by a hail storm. They answered and returned phone calls extremely promptly, met our insurance adjuster quickly, and got started immediately. They answered all our questions and made the process a breeze. Within a week of meeting with them we had a new roof. The project itself literally took about 5 hours. They thoroughly cleaned up, showed up on time, and did an amazing job. Our roof looks fantastic. I would highly recommend Craig Felts and Pro Storm. They make themselves available to you for every concern even after the project is complete. We are grateful for their diligence, amazing work, and their friendly demeanor.
Andrea and Joseph Walko
Letter from Andrea and Joseph Walko Macungie, PA [July 2019]
"We feel blessed to have chosen such a reputable company..."
7192 Stack Road,
Macungie, PA 18062
July 9, 2019
Pro Storm Testimonial
Resulting from a severe windstorm and hail event in Macungie on May 29, 2019, the roof
of our property sustained significant hail damage. Many storm repair companies
physically called at our home and we also received many brochures in the mail offering
to perform an inspection and repair. However, as there was no apparent physical
evidence of damage to our roof (water ingress), there was no sense of urgency on our
part to engage anyone's services.
My neighbor (Greg Wakefield) had a new replacement roof installed by Pro Storm Repair
Inc and Craig Felts (Pro Storm Damage Consultant) cold-called to inquire if we would
also like to receive a free estimate. We were not over-enthusiastic about having a quote,
however, considering my neighbor's property had also sustained hail damage, it seemed
like a prudent opportunity.
Craig Felts conducted a thorough inspection of the roof of our property which was
supported by digital photographs. He diligently explained the process that would be
required to finance a replacement roof and would require an Adjustor from State Farm to
conduct an independent inspection.
Demitri Grant (State Farm Adjuster) performed the independent inspection on July 3,
2019 and was accompanied by Craig Felts and he agreed that the hail damage was
significant and warranted a replacement roof.
Due to vacation plans, we asked Craig Felts if it was possible to expedite the work as it
was our desire to be present when the replacement roof was installed. The installation
occurred on July 9, 2019 and the workmanship was exemplary and professionally
conducted in 4.5 hours!
We would unreservedly recommend Pro Storm because they are a very professional
company and work hard to maintain their reputation as a leading damage repair company.
Equally, their representative Craig Felts is a man of integrity who truly understands the
business and is a real believer in excelling in Customer Satisfaction. We would therefore
like to personally thank Craig and the Production Team for the way the whole process
has been handled and we feel blessed to have chosen such a reputable company who
walk the walk and talk the talk.
Martin and Jen McPherson
Letter from Martin and Jen McPherson Macungie, PA [June 2019]
I’d just like to say how happy I am with the installation of my roof and gutters. Chris was a great go-to guy and I really appreciated Frank coming back out to add an extra dumpster. Both were very professional. I recommended your company to the one neighbor for his roof.
Mount Joy, PA
Hand-Written Letter from Steven Craul Mount Joy, PA [June 2019]
I wanted to take the time to thank everyone at Pro Storm for the wonderful service – Everyone was so helpful! Dan came to our house and sat with us and later with the insurance adjuster to give a thorough estimate, Ron helped arrange our scheduling, Frank the project manager got the job done quickly and it looks great!
A special thanks to Donna for holding our hands through the entire process.
I appreciate all of your help!
Hand-written letter from Michelle Martineau Middletown, DE [June 2019]
I am a current customer of ProStorm Repair and would highly recommend them, because of my dealings with Chris Pinkerton. He put a lot of time in working with myself and our insurance company after a storm. He is a top notch sales person, who followed through on everything he said he would. It was a pleasure dealing with him.
Email from Jennifer Paterson New Hope, PA [Jan 2019]
the customer service and craftsmanship they provide."
Bensalem, PA 19020
January 7, 2019
501 Cambria Avenue
Bensalem, PA 19020
I am writing to compliment ProStorm for the outstanding job that you did on my home and garage roofs in October 2018. Your employees are quite professional and efficient in the customer service and craftsmanship they provide. In particular, Dan Forte guided me through every step of the process and made this experience worry free for me. Also, the roofers were prompt, considerate and proficient.
I would not hesitate to recommend your company and employees to my family and friends. Thank you again for a quality job well done.
Letter from Lorelee Martin Bensalem, PA [Jan 2019]
"We wanted to write and say we couldn't be more pleased."
We had a roof put on our house in December. We wanted to write and say we couldn't be more pleased. Our Sales Rep. was Cedric and he was fantastic. He accessed our roof and like many houses in our neighborhood it had wind damage. He was very helpful with information about the claim process for our homeowners insurance. He made sure he was here to meet with our insurance representative and show him the damage. We were given a time frame for our new roof installation. Pro Storm was great about having the men and materials here exactly when they said they would be here. After our roof was put on Cedric came to our house to check the roof, he even took pictures on top of the roof so we could see what it looked like from above. We would definitely recommend Pro Storm to our friends and relatives. Sincerely, Renard & Wendy Platt, Lancaster, PA
Text Message from Renard and Wendy Platt Lancaster, PA [Dec 2018]
"The whole process was a very pleasing experience."
I needed to replace some shingles that had blown off my roof. I found a flyer from Pro Storm Repair hanging at my front door and reached out to them for an estimate. Cedric responded and was available quickly to inspect my roof. He showed up on time and was able to inspect the roof very thoroughly. Upon the inspection, he noticed a great deal of wind damage and was able to document it with pictures to show to me. He recommended filing a claim with my insurance since there was so much wind damage. He walked me through the steps and called my insurance company with me to start the claim. Cedric met with my insurance agent and pointed out the spots of damage. He arrived before the insurance company so that he could mark extreme damage and advocate for me to have this claim approved. Once, my insurance approved, he met with me to discuss materials and complete final paperwork. Cedric was available throughout the entire process and was very flexible to meet with my busy schedule. When payment was made through the insurance company, Pro Storm was able to set up our installation date. Materials and the dumpster arrived the day before the install.
The installation crew was very professional. They arrived on time and started working quickly. They made sure to cover everything to protect the house and they cleaned up all the debris from removal of the old roof. Cedric also was on site to make sure the crew had no problems with the installation. I was not home during the installation, and Cedric sent me pictures throughout the day of each step of the install. The whole process was a very pleasing experience. From the original call with Cedric to the installation of the roof, everything went smoothly and was completed in less than a month. Everyone involved in this process was professional, honest and hard working. I would absolutely recommend working with Cedric and Pro Storm Repair.